Shop Policies

Shipping + Return Policy

We do not accept returns on purchases due to the fact that our products are custom sizing. ALL SALES ARE FINAL unless you need a size exchange. See info below to learn more about size exchanges.

Size Exchanges
We offer the opportunity to exchange out any jewelry (except for rings) for a bigger or smaller size in that same exact product but all additional shipping expenses (return label and new shipping label to send back exchange to customer) MUST be covered by the customer seeking a return/exchange. The item(s) MUST be returned within two weeks of receiving the package (delivery date stated on parcel's tracking information). We DO NOT accept returns after the return time frame has expired.
Upon receiving the return, we will inspect the item(s) to make sure it is in the same state as it was when we first sent it to you. If everything is fine and there are no alterations or flaws to the item, we will go forth with the size exchange process.
Please note size exchanges can take up to two weeks to fulfill and ship out.
We do not offer size exchanges for rings! It is not possible to alter the size of the ring to be bigger or smaller. We would have to make a whole new ring which would need to be repurchased.
We also reserve the right to deny size exchanges on certain products if the alteration is not easily doable or if we are receiving a high volume of orders at the time therefore won't be able to get to your size exchange right away.
Due to these matters, we strongly encourage you to select the correct sizing information or contact us for sizing assistance before placing your order.

All sales are final once they are placed/processed in our system. This occurs immediately after you submit your order with us. We do not issue any sort of cancellation.
Order errors can be corrected on our end if you contact us in time before the order is mailed out. See info below to learn more about incorrect information inputs.

Input Incorrect Information While Placing An Order
If you notice you put in the wrong ring size or shipping address before your order has been mailed, please contact us right away so we can make corrections. If you do not contact us in time, there is nothing we can do to prevent the order from being delivered because the package is no longer in our possession. You will have to contact us for a size exchange upon receiving your package. See info above to learn more about size exchanges.
In some circumstances where the package is unable to forward to recipient for whatever reason (invalid destination, recipient moved locations, etc.), the USPS will usually return the package to us. Please contact us if your tracking information states "returned to sender" and we can resend it - reshipment fee is to be covered by buyer/recipient. We are not obligated to refund you for previous shipping cost if you refuse to pay reshipment fee. We are not responsible for contacting you if your package is returned to us so in such circumstance, please do not expect us to contact you first. You will need to reach out to us yourself for reshipment.

Further Charges for International Delivery
We are not responsible for any international duties/taxes/tariffs/customs charged to customers upon international delivery.  If packages are declined or returned back to us, you will be refunded your order value MINUS the international shipping cost.

Item Arrived Damaged
Although all orders are sent in protective packaging, sometimes the item can be damaged due to USPS handling while in transit. If your order arrived damaged, please keep in mind Riverly Rae is not responsible for packages once they have been shipped out so the issue should be taken up with USPS themselves at

Lost or Stolen Mail - Tracking Says Delivered But No Package Arrived
All shipping inquires or issues must be directed to USPS. We understand this can be a very upsetting situation but please understand that once the package is in the hands of the USPS, it is no longer our responsibility or in our control. We are NOT responsible or obligated to issue a refund for lost or stolen items. It's the USPS's responsibility to ensure the package is delivered safely and successfully. In such circumstances of issues with shipping/delivery, we strongly encourage you to contact the USPS by filling out the following two forms: 1) Help Request Form 2) Missing Mail Search Request

By placing an order with us, you are fully agreeing to all terms and conditions of our shop policies.
Thank you so much for supporting our small business!